FAQ
Default solution folder, feel free to edit or delete it.
No.
Starting November 1, 2016, applicants for US passport and visa must remove their glasses for their photos.
The announcement can be view...
Wed, Oct 26, 2016 at 2:27 PM
If you are taking a photo of a child, the timer may take too long.
TURN OFF TIMER
Pressing the timer button will turn it off. It is the button to ...
Sun, Jul 10, 2016 at 12:56 AM
TIPS FOR TAKING A PASSPORT PHOTO OF YOUR BABY, CHILD, OR TODDLER
Your child should look at the camera with eyes open
Lay your baby on his/her back...
Sat, Jul 23, 2016 at 7:49 PM
It may be difficult to find a plain white background at home. There might be pictures and things hanging on the walls all which get in the way of getti...
Sun, Jul 24, 2016 at 4:49 PM
When you first install the app, it will ask for access to your camera.
If you press "No" on accident or the camera does is not turned on, ...
Wed, Sep 28, 2016 at 12:02 PM
I can't save my photo!? You've received your passport photos via email but you cannot save the attachment? The photos are embedded in the email ...
Mon, Aug 20, 2018 at 4:40 PM
The app allows you to choose from 3 formats. Each of these gives you 2x2 photos but for a different purpose. Below you'll find an explanation for each. ...
Sat, Dec 28, 2019 at 11:08 PM
If you want to save a passport photo that is ready to print, we've got you covered! You can send this photo to yourself via email, save it to your phone...
Sat, Feb 8, 2020 at 11:12 PM
While we can't guarantee a photo will be accepted (that decision is made by the passport agency), if you follow the instructions and check the US Pas...
Tue, Feb 11, 2020 at 9:38 PM
Please double check to make sure your address is correct before you submit your order. Our order process is automated - and that's how we are able t...
Thu, May 20, 2021 at 9:25 PM