FAQ

Default solution folder, feel free to edit or delete it.

I emailed a photo but hasn't arrived yet? How long does it take?
The app uses your default email app to send your passport photo so it should arrive right away. If you normally use another app such as GMAIL, you may need ...
Fri, Aug 31, 2018 at 4:26 PM
I cannot email the photo. The email doesn't work. What should I do?
The application uses the default email application that comes with your phone -- it does not use 3rd party email apps like GMAIL or YAHOO. It simply open...
Thu, Dec 1, 2016 at 12:37 AM
How do I save my passport photo?
#1) Please be sure you have updated your app to the latest version Auto-Save If you purchase a print, a copy will automatically be saved in your al...
Mon, Aug 20, 2018 at 4:42 PM
How do I use the silhouette to line up my face to get a good passport photo?
When you open the app, there is a silhouette on the screen. Your face should be completely inside the silhouette and touching the edges of the silhouette. ...
Thu, Mar 3, 2016 at 6:20 PM
Why can't I use the flash to take my passport photo?
Using a flash will most likely ruin your photo with shadows and cause other problems with color. That's why we disabled the flash. Here's a us...
Fri, Mar 18, 2016 at 5:37 PM
Can I wear eyeglasses for the passport photo? (Starting Nov 1, 2016, you must remove your glasses for photos.)
No. Starting November 1, 2016, applicants for US passport and visa must remove their glasses for their photos. The announcement can be view...
Wed, Oct 26, 2016 at 2:27 PM
How do I turn off the TIMER?
If you are taking a photo of a child, the timer may take too long. TURN OFF TIMER Pressing the timer button will turn it off. It is the button to ...
Sun, Jul 10, 2016 at 12:56 AM
How should I take a passport photo of a baby or toddler?
TIPS FOR TAKING A PASSPORT PHOTO OF YOUR BABY, CHILD, OR TODDLER Your child should look at the camera with eyes open Lay your baby on his/her back...
Sat, Jul 23, 2016 at 7:49 PM
How To Get A Plain White Background For Your Passport Photo
It may be difficult to find a plain white background at home. There might be pictures and things hanging on the walls all which get in the way of getti...
Sun, Jul 24, 2016 at 4:49 PM
How to allow camera access? / Camera is turned off
When you first install the app, it will ask for access to your camera. If you press "No" on accident or the camera does is not turned on, ...
Wed, Sep 28, 2016 at 12:02 PM