FAQ

Default solution folder, feel free to edit or delete it.

Why was I charged an international fee?
Some credit cards may add a foreign fee on your passport photo purchase. In some cases, a $0.04 foreign fee was charged.  Why? The app is based in the US...
Mon, Feb 1, 2016 at 3:56 PM
What are the US Passport Photo Requirements?
The US Passport Photo requirements can be found here on the US Passport Agency website. Here are tips for a "Picture Perfect Passport" ...
Sat, Oct 22, 2016 at 9:40 PM
I emailed a photo but hasn't arrived yet? How long does it take?
The app uses your default email app to send your passport photo so it should arrive right away. If you normally use another app such as GMAIL, you may need ...
Fri, Aug 31, 2018 at 4:26 PM
Why was I charged an extra $1.43 for my passport photo order?
When you place an order, a temporary pre-authorization is sometimes charged to the card to make sure it is valid. It is then reversed. This is not a c...
Mon, Feb 1, 2016 at 4:02 PM
I cannot see the photo preview on my Android phone?
If you cannot see the photo preview check to make sure the app has permission to use the camera. Follow the instructions below. Using the Settings app...
Thu, Feb 4, 2016 at 12:24 PM
How do I track my passport photo order?
After you place an order, you will receive a confirmation email. At the bottom of the email is a link to track the status -- and to get a tracking #. ...
Thu, Feb 4, 2016 at 6:07 PM
I cannot email the photo. The email doesn't work. What should I do?
The application uses the default email application that comes with your phone -- it does not use 3rd party email apps like GMAIL or YAHOO. It simply open...
Thu, Dec 1, 2016 at 12:37 AM
How do I save my passport photo?
#1) Please be sure you have updated your app to the latest version Auto-Save If you purchase a print, a copy will automatically be saved in your al...
Mon, Aug 20, 2018 at 4:42 PM
How do I use the silhouette to line up my face to get a good passport photo?
When you open the app, there is a silhouette on the screen. Your face should be completely inside the silhouette and touching the edges of the silhouette. ...
Thu, Mar 3, 2016 at 6:20 PM
Why can't I use the flash to take my passport photo?
Using a flash will most likely ruin your photo with shadows and cause other problems with color. That's why we disabled the flash. Here's a ...
Fri, Mar 18, 2016 at 5:37 PM