FAQ

Default solution folder, feel free to edit or delete it.

Can I wear eyeglasses for the passport photo? (Starting Nov 1, 2016, you must remove your glasses for photos.)
No. Starting November 1, 2016, applicants for US passport and visa must remove their glasses for their photos. The announcement can be view...
Wed, Oct 26, 2016 at 2:27 PM
How do I turn off the TIMER?
If you are taking a photo of a child, the timer may take too long. TURN OFF TIMER Pressing the timer button will turn it off. It is the button to ...
Sun, Jul 10, 2016 at 12:56 AM
How should I take a passport photo of a baby or toddler?
TIPS FOR TAKING A PASSPORT PHOTO OF YOUR BABY, CHILD, OR TODDLER Your child should look at the camera with eyes open Lay your baby on his/her back...
Sat, Jul 23, 2016 at 7:49 PM
How To Get A Plain White Background For Your Passport Photo
It may be difficult to find a plain white background at home. There might be pictures and things hanging on the walls all which get in the way of getti...
Sun, Jul 24, 2016 at 4:49 PM
I ordered 2x2 photos but the order confirm says 4x6. Why?
Don't worry! You are getting 2x2 passport photos but they are printed on 1 page that is 4x6. That's the size of the photo paper. Each 4x6...
Tue, Feb 11, 2020 at 11:44 PM
How to allow camera access? / Camera is turned off
When you first install the app, it will ask for access to your camera. If you press "No" on accident or the camera does is not turned on, ...
Wed, Sep 28, 2016 at 12:02 PM
Can I order a passport photo using a photo I have already saved?
No.  To order a print, take a new photo with the app. The app does save a copy of each photo but it is not possible to load a previously taken photo...
Wed, Oct 5, 2016 at 12:23 AM
I Cannot Save Pictures From Emails ("Save Picture As" is not available when you right-click an image)
I can't save my photo!? You've received your passport photos via email but you cannot save the attachment? The photos are embedded in the emai...
Mon, Aug 20, 2018 at 4:40 PM
I want 2x2 size passport photos. Which format should I choose?
The app allows you to choose from 3 formats. Each of these gives you 2x2 photos but for a different purpose. Below you'll find an explanation for each....
Sat, Dec 28, 2019 at 11:08 PM
How do I save a passport photo in a format ready to print?
If you want to save a passport photo that is ready to print, we've got you covered! You can send this photo to yourself via email, save it to your phon...
Sat, Feb 8, 2020 at 11:12 PM